When FTX halted withdrawals on November 8, at least one unlucky soul had made their first deposit into the crypto exchange the very same day, praying for a profit. But by the time the money had been deposited, the platform had shut down all trades, leaving this person unable to do anything. It’s just one sad story of many filed with the Federal Trade Commission, obtained by Gizmodo through a Freedom of Information Act request.
Less than a week after the halt in withdrawals, FTX declared bankruptcy, owing at least $3 billion to a million creditors. Where did that money go? We should be getting answers soon, as former CEO Sam Bankman-Fried was arraigned Jan. 3rd in New York federal court. He pled not guilty to a slew of federal charges, including fraud and conspiracy.
Judicial schadenfreude aside, it’s important to keep a perspective on the human toll that lies in the wake of SBF’s alleged fraud. Real people lost their life savings to FTX’s calamitous bankruptcy. To that end, Gizmodo has obtained documents that shed light on the how users were afflicted by FTX’s collapse in November.
While people like CNBC’s Kevin O’Leary have gotten the headlines for saying they lost money during the FTX implosion, we recently learned O’Leary only had money invested that he’d been given as part of his sponsorship deal with FTX. O’Leary can say he “lost” his own money when FTX went under, but that’s really not true as Joe Kernen, another CNBC commentator, recently pointed out. O’Leary was paid $15 million to be a paid spokesperson for FTX, and in turn, FTX said he had to buy a bunch of the company’s garbage crypto token with that money.
The complaints filed with the FTC include everything from bad customer service to allegations of outright fraud. Some of the most heartbreaking stories from the complaints involve people who heard about FTX collapsing and tried to get their money out as quickly as possible, to no avail.
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But not all of the complaints concern FTX’s bankruptcy. Some predate FTX’s very public problems and document a host of other issues, including a lack of customer support. There are numerous complaints from people who say it was incredibly easy to put money into the platform, but very difficult to get it out. Others are about FTX’s purchase of Blockfolio, a competing crypto company. Users complained that when FTX absorbed the smaller exchange in July of 2021, their crypto simply disappeared.
Gizmodo could not independently verify the claims in the complaints we’ve obtained through FOIA, given the redactions made by the FTC, but we believe persistent patterns in the complaints paint a picture of how the company treated its users even at the best of times. The FTC released 207 complaints, many involving people who thought they were dealing with FTX, but were actually giving their money directly to scammers posing as FTX. The “accidental text” way of finding marks for scams seemed to be particularly common among FTX impersonators. The 17 complaints we’ve published below all appear to be from users who were legitimate customers of FTX.
Minor spelling and punctuation changes have been made for readability, but the substance of each complaint remains.
November 15, 2022
On November 2nd I transferred 300 to FTX.us via ACH. It was supposed to be able to be withdrawn by November 14th. But now on the 14th, you can no longer login to their website and they have declared bankruptcy.
November 14, 2022
A crypto exchange “FTX” was advertised on an F1 car from Mercedes. I deposited money there, while waiting for the ACH deposit to clear, they went under and disabled logins and withdrawals.
November 14, 2022
As of October 2021 I have send multiple emails to FTX US (cryptocurrency) to let them know that I have changed my email server, and cause of that I had to change my email which is the one in my FTX US account [redacted] my new email is [redacted]. FTX US has responded with email that state I should wait 72hrs cause they are very busy, I have waited and gone thru the process of what the email they send me in what to do, but here is the cliche it takes me back to place another support ticket. I have funds in the acct and I cannot access it. Reason I’m reaching out to your dept for some help. The fair solution is for FTX US to reach out to me and help me fix the issue owing my account, they have my SS number my telephone number my linked bank account and I have send them my new email to contact me, moreover explaining the email account discrepancy, I ask for someone to walk me thru the steps.
November 14, 2022
I had cash in my FTX Crypto account and initiated a withdrawal the evening of 11/10/22. The withdrawal was confirmed as “sending”. I have not gotten my money to the single linked bank account I used for my FTX account.
November 13, 2022
I was using FTX US as a cryptocurrency brokerage service. Once news broke about their possible failures, I wired the remaining funds out of the brokerage and into my bank on 11/09/2022. On 11/11/2022 the company filed for bankruptcy. I have yet to receive my wire transfer.
November 12, 2022
FTX US was supposed to return my $25,000 (they were stored as USD on FTX US, not sure if FTX US did something else with my savings) via ACH to my bank account. They have not done so and are not responding to customer service messages. Please see the dates on the attached file, which is the communication with their customer support. These are my hard-earned savings and FTX US needs to return my savings.
November 12, 2022
I created an FTX.US account on 12/27/2021 after doing research on the FTX exchange. I deposited around $9,500 of Solana along with importing 30 NFT’s on their website. I currently am unable to login to withdraw any crypto if it’s even still there. After the fallout of FTX.US being a scam and filing for Chapter 11, I want to document that I have been scammed along with thousands of other people. I reached out to the FTX team through twitter and contact us feature with no response received. For the past 3 days I’ve been trying to login to at least withdraw my NFT collection which at this time is over 10,000 aside from the $9,500 of Solana deposits but I cannot get through. Many people on Twitter and Reddit have reported having their accounts completely wiped out. I want to ensure that if that is the case with my account, at least I have submitted this report so I can include it in the class action lawsuit against FTX.US and SBF.
November 8, 2022
Within hours of public news regarding Sam Bankman-Fried’s FTX crypto exchange failing due to liquidity issues, I received an email (from Walmart) that my BlockFi credit card was charged for $415.88 then shortly cancelled due to being flagged by the credit fraud team.
The timing was uncanny, the email came in right around the mini pump and dump of Bitcoin (I watch the daily candles in line with stock market movements) and considering all the crime within and between crypto and Wall Street I wasn’t sure who to notify but the FTC seemed more appropriate than the SEC (who I believe are lax to the point of being complicit).
IF this was not just a coincidence, it’s possible FTX and/or related entity, BlockFi, timed some internal crime enough to pump up their balance sheets for future restructuring negotiations. And at the very least, my privacy and and credit file were violated!!
I don’t know if the FTC can find the right place and people to send this tip alert to, but at least I tried. I’ve only ever had one other unauthorized credit card purchase in my life. This is not a regularly occurring thing for me. I can smell the stench of crime.
(Purely speculative but there are suspicions that FTX is a front for Ken Griffin’s (and cronies) Citidel, Citidel Securities and their related bad Wall Street bets.)
Thank you for reading.
January 13, 2022
FTX US deals in cryptocurrency investments. This company popped up on a Google search and I opened an account. It gave instructions on how to make a deposit of US dollars so that investment could be initiated. My deposit never showed up on my account. It did show on my bank statement. When I contacted them via a support ticket, They said I had to open a different account and gave impossible instructions on how to accomplish this. I said, just transfer the money to the only account that I have and can log onto. They said they couldn’t do that. I said please close my account and return the funds that I deposited. They said on the support ticket that they couldn’t do that either. I asked for a phone number for support so that they could walk me through it. There is no support phone number. There is no mailing address. Now they no longer respond to my support ticket requests. I believe this company is a scam.
December 22, 2021
I put in a little over $600 total in US dollars and SHIB coin to buy the 2974 Steph Curry NFT (priced at $499 total). I was charged 2.5M SHIB to transfer my crypto to FTX (roughly $91 USD at the time of writing this email). Error messages when attempting to buy included please try again not enough funds and too many attempts try again in 24 minutes. After NFT sale ended, I attempted to withdraw my assets and received a message stating that withdrawals are unavailable.
November 1, 2021
About 2 months ago, a cryptocurrency investing app - Blockfolio was sold to FTX. At that time, the Blockfolio app required an update and changed to the FTX app. Source: Gizmodo